What happens if I am successful in the ballot, but my payment fails?
Updated
If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.
If you need to modify the payment card details you have registered, you can do so in your My Account before the closing date.
Only the supporter who submitted the ballot entry will be able to modify or cancel the ballot entry.
Your bank account may show a pending transaction if payment was attempted but declined.