I am having issues streaming, what can I do?
Updated
We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds.
As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view.
If you are experiencing issues, try improving or changing internet connections. If the problem persists:
If watching on our website, please make sure you have installed the latest version of your browser, or try a different browser. It can also be helpful to clear your browser’s cache and cookies.
If you’re watching on a mobile device (Android/iOS) or connected TV (Fire TV, Android TV or Roku) apps, make sure you have the latest version of the relevant app installed.
If your connection is strong enough and you have tried the above without result, then please contact Supporter Services. Please include the following information:
Device type (eg ‘iPhone 14’ or ‘Windows laptop’) and whether you’re watching on the website or through one of our apps.
What browser you are using if you are watching on the website or what app you are uisng if you are watching from an app.
If you have followed the suggested steps above and check you have the latest browser or app on your device.
Which specific video you might be having issues with. If you're on the website, provide the URL.
.If you are having issues with a specific video, please let us know which one. If you’re on the website, please include the URL.
A detailed description of the problem you are having, i.e. constant buffering, muffled audio, missing text, blank screen etc.
Any error messages that appear and what they say.
Any relevent screenshots or screen recordings that might be helpful.