Ticket Exchange
How can I find out if my seat has been resold for a specific game?
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold: For a full step-by-step guide, go to our Ticket Exchange page.
I have released my seat for a game I now want to attend, what do I do?
If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: For a full step-by-step guide, go to our Ticket Exchange page.
How will I be refunded if my seat is resold on the Ticket Exchange?
When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank account Choose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket ...
How do I return my seat via the Ticket Exchange?
Ticket Exchange is available for Premier league matches only Please click here and follow the Ticket Exchange instructions. If you have a ticket for a cup match where you are unable to attend you can use ticket distribution. Please click here for a ...
Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?
Yes, you will be able to transfer your seat to one of your Friends and Family members. View our Ticket Transfer section for more information.
How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?
Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds ...
If games are played with a reduced number of fans in attendance, can I still use the Ticket Exchange?
No, if games are played with a reduced capacity you will receive a pro-rata refund.
Will I be able to use the Ticket Exchange this season if I am unable to attend some games?
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games. Click here for full details. If you are unable to attend a cup game you can use ticket distribution. Please click here for a full ...