What will happen if my email address is also being used by other supporters / members of my family?
You will need to advise each of them of the required change, and ask that they update their email address, so it is unique to them. We are aware that there are some accounts types where the rules and processes need further consideration, so at this stage there is no requirement to update the following accounts:
- Child accounts controlled by a parent
- Registered Disabled supporter and Personal Assistant accounts
- Corporate Hospitality accounts
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Why can't I log in to the Members' Area?
If you are seeing this error message when trying to log in to the Members' Area using your existing details, you need to reset your password: Wrong Supporter ID or password provided. You may need to update your password, please click here to reset ...
What will happen if the friends and family that are currently using my email address do not update the email address on their account, after I have advised them to do so?
When we introduce Single Sign On, all supporters must have a unique email address. Please advise your friend/family member that this is a requirement and that if they do not update the email address they may not be able to log in to their ...
Sale FAQs for Members' Sale
When is the Members Ticket Sale taking place? Following the registration period, the Members ticket sale will then take place from week commencing Monday 18th July. Click here for full Member sale information. How many tickets can I purchase during ...
Ballot FAQs for Members' Sale
How can I check if I am successful in the ballot? For the Premier League home games due to be played from August 2022 up to the end of 2022, ballot results will be communicated on Thursday 14th July with the tickets sales starting week commencing ...
How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...