I don’t know the log in details for some of the accounts my email address is linked to – what do I do?
To log in to an account, you need to know the Supporter ID and password. We will tell you the Supporter IDs of the accounts your email is linked to when we contact you.
If you don’t know the password of an account that you control, you can just use the normal “forgot password” process and a password reset link will be emailed to you. You can request a password reset when you’re trying to log in, as shown here:
If the account is normally logged in to by a friend or family member, you should contact them and ask them to log in to the account and update it to a unique email address they control.
Contact Us
Need more help, or can't find what you're looking for? Contact Us
Related Articles
I don't recognise some of the Supporter IDs you say are linked to my email address - what should I do?
If you don't recognise some of the Supporter IDs we have told you are linked to your email address, you should complete a password reset for those account(s) so you can log in to them and review their details. Because your email address is linked to ...How do I update the email address linked to a Ticketing/Membership account?
How to change the email address linked to your account 1. Use this link to go to the My Account section. If you’re already logged in to an account, you will see the account Name and Supporter ID displayed under the ‘My Account’ title. If you’re not ...I no longer need some of the accounts linked to my email address - how do I remove them?
Please use our Email Us form to contact us (link below this article), selecting the "Match Ticketing > Manage my Account" or "Membership > Manage my Account" option depending on what you use your account for. After we have checked you are the owner ...I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?
Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...I have heard about the email address update and think I may have more than one account linked to the same email address, but I haven’t got an email yet – what do I do?
You don’t need to do anything yet. The Club is contacting affected supporters in stages to make these changes. There will eventually be a deadline, but when this is confirmed we will publicise this widely and give supporters reasonable notice to make ...