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• I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

  Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...

• Season Ticket Finance FAQs

  How to apply How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your finance application. Please note, you must ...

• Will I receive a tour booking confirmation?

  If you are booking a Stadium Tour or entrance to the LFC Museum you will receive an email confirmation which can either be printed out to show at reception or it can be shown on your phone. If you have made a booking using a gift experience voucher ...

• Why can't I log in to the Members' Area?

  If you are seeing this error message when trying to log in to the Members' Area using your existing details, you need to reset your password: Wrong Supporter ID or password provided. You may need to update your password, please click here to reset ...

• Season Ticket Holiday FAQs

  Eligibility & How to Request Will Season Ticket Holidays be offered for Season 2022/23, and who can request one if so? Yes, to Season Ticket Holders who did not take a holiday for season 2021/22. When can I request a Season Ticket Holiday? You have ...