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• I am a disabled Season Ticket holder/Member. Can I return my seats via the Ticket Exchange?

  Disabled Season Ticket holders and Members are able to return their tickets via the ticket exchange.  Please visit http://www.liverpoolfc.com/tickets/ticket-exchange and follow the online Ticket Exchange release instructions. Alternatively please ...

• How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

  Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket.  Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds ...

• How will I be refunded if my seat is resold on the Ticket Exchange?

  When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank account Choose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket ...

• Do you need to be a Member to be Forwarded a Ticket via Friends and Family?

  No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family. If you do not have a Supporter ID then you need to go to the Ticketing login page here, click 'log-in' and then ...

• Can I return an item for a refund or exchange?

  Returning something you ordered online If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for ...