How do I make sure my Fan Update photo ID will be accepted?
Please follow these simple steps when uploading your photo ID:
- For best results, please take a photograph of your ID using your mobile phone camera, or a digital camera - 5-megapixels or above is ideal.
- If you use a digital camera, you must save the image to your PC in JPG format, then upload it. The image size should not be reduced when you send it.
- Use the original ID document when capturing your image, not a photocopy. Document scanners will reduce the quality of the image and will fail the validation.
- All images must be in full colour
- Place the ID ﬂat on a steady surface. A dark background will work best.
- Ensure that the entire image is in focus with no other objects or people in the background. The image will not scan if the full ID isn’t in view. It will automatically crop to the correct size.
- Try to avoid shadows or glare on the document.
- You must capture the entire document on the photograph page, partial images will not be enough.
- IDs must not be altered by editing software or filters as this will fail the validation checks.
To help you further, here are some visual examples of how to capture your photo ID:
Acceptable Photo ID (1) Acceptable Photo ID (2)
If after 3 attempts you have been unsuccessful in submitting an approved image of your Photo ID, you will be directed to the Fan Update Team who will be able to assist you in completing the process. Until you do so, you will be unable to make any further attempts.
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