Advice on resetting your password for the new Ticketing system

Advice on resetting your password for the new Ticketing system

Problems receiving your password reset email

If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you:
  1. Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits long, but on some of our previous systems/emails may have been shown with zeroes in front of them. For example, if you have seen your Supporter ID written as 00123456, you should enter 123456 only into the Password Reset page
  2. if you have made several attempts to reset your password and have received more than one password reset email from LFC, always use the latest (newest) email. Any older links will stop working when a new password reset email is sent to you
  3. If your email service has a Safe Senders feature, add tickets@fans.emails.liverpoolfc.com to your Safe Senders list
  4. If you don’t have Safe Senders, you can add tickets@fans.emails.liverpoolfc.com to your contacts list/address book (available in most email services)
  5. If you are still not receiving your email, check your Junk/Spam filter for your reset email

Problems setting your new password

If you are getting an error message when typing in your new password, make sure it meets all of the criteria below:
  1. At least 8 characters long
  2. Contains at least one lower case letter
  3. Contains at least one upper case letter
  4. Contains at least one number
  5. Contains at least one of these special characters: ! # $ % ^ ( ) = ? ; : .
  6. Has not been used before on your Ticketing or Membership account
Your password will not be accepted if it doesn't meet all of these criteria.

Password creation tips

If you are having difficulty with thinking of a password that has all of these elements, try replacing the normal letters of words with a number or special character, e.g. "MyPassword" could be written as "MyPa55w()rd"

Here are some other examples of passwords meeting our password criteria

Liverpool1% (11 characters long, with 8 lower case letters, 1 upper case, 1 number, and 1 special character)

Anfi3ld1892& (12 characters long, with 5 lower case letters, 1 upper case, 5 numbers, and 1 special character)

These are examples only - do not use them for your own account


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