Can I amend or cancel an order?
Please make sure you have checked your order and delivery details before you place your
Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the delivery option, delivery address and payment method.
If you've ordered something you no longer want, you can return most items for a refund once you’ve received your order. Some exclusions apply, such as personalised items. For more information on our
Returns Policy, click here.
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Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...
How can I Cancel my LFCTV GO Subscription?
You can cancel your subscription online as follows: Log in to My LFC here Click on My LFCTV GO Select 'Cancel Subscription' which is in red at the bottom of the subscription tab Complete the steps that follow to confirm the cancellation. N.B. if it ...
Can I change or cancel a Stadium Tour booking?
If you have made a booking but need to change the date please click here to contact us. If it is within 3 days of the tour then please call our Museum & Tour Centre Reception on 0151 260 6677 to amend your booking. You can cancel a tour so long as ...
How can I track my order?
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: ...
My Membership discount isn't being applied to my order - what should I do?
There are a few reasons why your Membership discount may not be applied. Check below whether any of the reasons below could apply to you. Do you have an active Membership? Membership discount will only be applied if you have an active Membership for ...