Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that item.
If you've ordered something you no longer want, you can return most items for a refund once you’ve received your order. Some exclusions apply, such as personalised items. For more information on our Returns Policy, click here
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Can I amend or cancel an order?
Please make sure you have checked your order and delivery details before you place your order. Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the ...
Can I amend or cancel a Stadium Tour booking?
If you have made a booking but need to change the date or make any other amendments please click here to contact us. You can cancel a tour so long as you give us a minimum of 24 hours' notice. Please note that if you arrive late and spaces are ...
Can I return an item for a refund or exchange?
Returning something you ordered online If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for ...
How can I track my order?
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: ...
What is LFC Gaming and how can I get involved?
What is LFC Gaming? LFC gaming is a new online gaming community that enables fans to play socially and compete against each other for prizes on some of the world’s most popular games consoles and titles, such as EA FIFA, EA Madden, EA NHL, NBA2K and ...