My Membership is on Auto-Renewal, when will my payment be taken?
The payment run will begin on Tuesday 9th May 2023
and is expected to take up to 10 days to be processed. Auto-renewal payments
are not taken in any specific order, so if you have multiple Memberships linked
to one payment card, they may be taken at different times.
You will receive an email to confirm if we have
been successful or unsuccessful in taking payment. If the payment has
failed then you will receive an email at the end of May with a link to process
the membership independently, please login with your supporter ID and password
to keep the membership on the account with any purchase history.
If the payment failed due to an old or expired
card, we are not able to retry with new details. You will need to renew
independently by following the link in the failure email you will receive later
Need more help, or can't find what you're looking for? Contact Us
How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
How do I remove myself from the Membership auto-renewal process?
Follow these steps to stop your Membership auto-renewing: Login to My Account Click the 'Memberships' tab Tick the Membership Type you have Click the red ‘Manage Auto-Renew’ button Remove the tick from the ‘Auto-Renew 2023/24' option Click ‘OK’ If ...
Can I change the Membership type I am auto renewing on to?
You must complete the steps below by 11.59pm on 8th May, when we start the auto-renewal process. If you want to change your Membership type after this time, you will need to cancel your Membership after we have auto-renewed it (you'll get an email ...
What happens if my Auto Cup Scheme payment fails?
If your payment fails then your ticket will be reserved for a period of time and you will be contacted by email or SMS to inform you. You can then login and purchase your ticket. If you do not purchase a ticket for the match then you will be removed ...
How do I save a payment card in ‘My Account’?
Updating Payment Card details for the Auto Cup Scheme If you need to update your payment card for the Auto Cup Scheme, log into your ticketing account with your supporters ID and password Click the 'Auto Cup Scheme' tab Click the red button on the ...