When will I receive my Membership pack?
We will send you a dispatch e-mail when your pack has been sent to the address on record. From the dispatch date please allow 14 days (UK) and 28 days (Overseas) for the welcome pack to arrive.
Please note: different Membership types are being processed and dispatched at separate times. If you have purchased multiple Memberships of different types (e.g. a full Membership for yourself and a junior Membership for a child in your household), you may not receive your packs all at the same time.
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How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
How do I cancel my Membership and receive a refund?
There are a few different answers depending on what you want to do: My Membership auto-renewed at the start of the season. I now want to cancel it. All Members had 14 days to cancel their Membership from its renewal date in May. The cut-off date has ...
Will I receive a tour booking confirmation?
If you are booking a Stadium Tour or entrance to the LFC Museum you will receive an email confirmation which can either be printed out to show at reception or it can be shown on your phone. If you have made a booking using a gift experience voucher ...
When can I download my 2023/24 Membership NFC pass?
Once the 2023/24 season has begun, your Membership NFC pass should be available to download 72 hours after you have purchased Membership. For information on downloading your NFC pass please view the guide here. You will need to download your ...
How do I redeem my Membership LFCTV GO discount code?
As an LFC Official Member you are eligible for a discount on Annual or Monthly LFCTV GO Subscription (depending on your Membership). If you are not currently an LFCTV GO subscriber you can click here to register and then follow the steps to ...