When will I receive my Membership pack?
You will receive a dispatch e-mail when your pack has been sent to the address on record. From the dispatch date please allow 14 days (UK) and 28 days (Overseas) for the welcome pack to arrive. Please note that some countries may still be experiencing postal delays due to COVID.
Please note: different Membership types are being processed and dispatched at separate times. If you have purchased multiple Memberships of different types (e.g. a full Membership for yourself and a junior Membership for a child in your household), you may not receive your packs all at the same time.
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How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
How do I cancel my Membership and receive a refund?
To be eligible for a refund for your LFC Official Membership, you must contact us within 14 days from the date of purchase to request a refund. To request a refund, please go to our Email form and choose the Membership > Manage My Account option, ...
How do I activate my gift pack voucher for season 2022/23?
If you have recently purchased a Membership gift pack from our Retail stores or Online Store, you can redeem your voucher and activate your Membership by following these steps: Go to our Membership purchase page Log in if you already have an ...
Will I receive a tour booking confirmation?
If you are booking a Stadium Tour or entrance to the LFC Museum you will receive an email confirmation which can either be printed out to show at reception or it can be shown on your phone. If you have made a booking using a gift experience voucher ...
Can I change my Membership type?
If you wish to change your Membership type, you must contact us within 14 days of your renewal or purchase to request a refund. If you bought a Membership that included a pack, you will need to return that too. After getting your refund, you will ...