When will I receive my Membership pack?
We will send you a dispatch e-mail when your pack has been sent to the address on record. From the dispatch date please allow 14 days (UK) and 28 days (Overseas) for the welcome pack to arrive.
Please note: different Membership types are being processed and dispatched at separate times. If you have purchased multiple Memberships of different types (e.g. a full Membership for yourself and a junior Membership for a child in your household), you may not receive your packs all at the same time.
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How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
How do I cancel my Membership and receive a refund?
There are a few different answers depending on what you want to do: My Membership auto-renewed at the start of the season. I now want to cancel it. All Members had 14 days to cancel their Membership from its renewal date in May. The cut-off date has ...
Will I receive a tour booking confirmation?
If you are booking a Stadium Tour or entrance to the LFC Museum you will receive an email confirmation which can either be printed out to show at reception or it can be shown on your phone. If you have made a booking using a gift experience voucher ...
What are the benefits of Premium Membership?
Benefits included in Premium Membership: An enhanced welcoming pack containing exclusive limited-edition items. The pack contains an LFC insulated flask, a beanie featuring the iconic Liverpool FC Liverbird insignia, a soft touch pen and a member’s ...
When will Premium Membership expire?
All memberships are seasonal, if you were to buy a membership for the 23/24 season it would expire on 31st May 2024 at the end of the season.