How do I cancel my Membership and receive a refund?
To be eligible for a refund for your LFC Official Membership, you must contact us within 14 days from the date of purchase to request a refund. To request a refund, please contact our Fan Services team.
If you purchased your LFC Official Membership from Retail (online store or in store) their returns policy is outlined here
Please note: if a Membership pack has been dispatched you will need to return the Membership pack before a refund can be processed.
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How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
Can I amend or cancel an order?
Please make sure you have checked your order and delivery details before you place your order. Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the ...
When will I receive my Membership pack?
We expect 2022/23 Membership welcome packs to be dispatched from late June 2022. You will receive a dispatch e-mail when your pack has been sent to the address on record. From the dispatch date please allow 14 days (UK) and 28 days (Overseas) for the ...
Can I return an item for a refund or exchange?
Returning something you ordered online If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for ...
Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...