How do I cancel my Membership and receive a refund?

How do I cancel my Membership and receive a refund?

There are a few different answers depending on what you want to do:

My Membership auto-renewed at the start of the season. I now want to cancel it.
  1. All Members had 14 days to cancel their Membership from its renewal date in May. The cut-off date has now passed, so you can no longer cancel and request a refund for your 2023/24 Membership

I bought a Membership on tickets.liverpoolfc.com. I now want to cancel it.
  1. You can request a cancellation and refund within 14 days from the date of your purchase. After this date, you can no longer cancel or refund. If you're within the 14 day period, use our Email Us form to request a cancellation and our team will sort this for you.
  2. Please note, if we have dispatched your Membership pack before you cancel, you must return the pack to us before we will process your refund. 

I bought a Membership voucher or gift pack from the LFC Online Store or an LFC shop. I now want to return it.
  1. To get a refund, you should return your unused Membership voucher or gift pack within 30 days. For more information on how to return, check our article How to return items.
  2. If you have already redeemed the voucher to buy a Membership, you can't return it.

I am happy with my current Membership but want to stop it auto-renewing next season
  1. Check our article How do I remove myself from the Membership auto-renewal process?​ to see how to do this

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