How do I remove myself from the Membership auto-renewal process?
A few weeks before auto-renewals begin for the next season (usually in April), we will add the option to your Membership Account to opt out of automatic renewal for the upcoming season.
We'll update this FAQ with instructions on how to remove yourself from automatic renewal then, so please check back later in the season.
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How to reset your Membership password
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...
How do I cancel my Membership and receive a refund?
There are a few different answers depending on what you want to do: My Membership auto-renewed at the start of the season. I now want to cancel it. All Members had 14 days to cancel their Membership from its renewal date in May. The cut-off date has ...
Season Ticket Auto Cup Scheme FAQs
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2023/24 Season? Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to ...
How do I add or remove a Friend or Family Member to my Membership account?
We have a full guide here on how to view, add and remove Friends and Family members. If you do not have a Supporter ID number then you should register with our online ticketing service before following this guide. Important - restrictions on adding ...
My Membership discount isn't being applied to my order - what should I do?
There are a few reasons why your Membership discount may not be applied. Check below whether any of the reasons below could apply to you. Do you have an active Membership? Membership discount will only be applied if you have an active Membership for ...