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• I have had a ticket distributed to me but I have deleted it in error?

  If you have had a ticket distributed to you but have deleted it in error, the supporter who distributed the ticket to you can recall the ticket and then redistribute it.

• How do I return my seat via the Ticket Exchange?

  Ticket Exchange is available for Premier league matches only Please click here and follow the Ticket Exchange instructions. If you have a ticket for a cup match where you are unable to attend you can use ticket distribution. Please click here for a ...

• How do I use my Ticket Cash?

  You can deduct Ticket Cash off the cost of any ticket purchases you make online once you reach the ‘Checkout’ screen.  Ticket Cash cannot be used for Auto Cup Scheme ticket payments.

• Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

  Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games. Click here for full details. If you are unable to attend a cup game you can use ticket distribution. Please click here for a full ...

• Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

  Yes, we recommend you first use your Ticket Cash then complete your application with V12.