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Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

Knowledge base article

Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review. ​

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Can I still access ticketing features if I can't access the LFC Official App?

If you’re unable to download or access the LFC Official App on your device, you can still do the following in your My Account: ​ View a summary of your Credit Balance. Check our FAQ if something doesn't look right with your match credits or if you require any more detail, contact Supporter Services.

Knowledge base article

Can I use my pass on multiple devices?

NFC passes should only be downloaded onto one device. Ensure you download it on the smartphone you will use to gain access to the stadium on matchdays.

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Can tickets purchased in the Young Adult area be posted on the Ticket Exchange or forwarded?

Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. ​ Tickets purchased in

Knowledge base article

Does Multi-Year Loyalty (MYL) impact eligibility for cup finals and semi-finals?

No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. ​ Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po

Knowledge base article

How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. ​ Visit the Ticketing Policy Hub for more information. ​ *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

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How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. ​ All Young Adult All Red members can apply for these fixtures on a ma

Knowledge base article

How do I earn match credits?

For Premier League home games, a credit is earned if you buy a non-Season Ticket general admission ticket through the official club channels below and attend the match: All Red members in July and November. Additional All Red members sales (including the Ticket Exchange). Local sales. Young Adult ar

Knowledge base article

How do I know if I have the right All Red NFC pass for season 2026/27?

All Red members need to download a new NFC pass for season 2026/27 to be able to access Anfield. ​ Once downloaded, your All Red NFC pass will show in your Apple/Google Wallet with a red background. ​ ​ If you had an NFC pass from a previous season, this had a white background and should have expire

Knowledge base article

How do I obtain a General Admission NFC pass so that I can have tickets forwarded to me?

If you are not a Season Ticket holder or an All Red member (Full, Light or Junior), you will need a General Admission NFC pass to be able to have tickets forwarded to you. It’s free to download a General Admission NFC pass but you must register with us to be able to access one. If you already have a

Knowledge base article

How do I transfer the ownership of my Season Ticket to a close family member?

Start the process to transfer the ownership of your Season Ticket. ​ Please ensure you review the policy requirements before submitting a request.

Knowledge base article

How will Young Adults be able to access these tickets?

The dedicated Young Adult area will be available to select during the 13+ All Red ticket sale. They will not be available for any other All Red ticket ballot. ​ However, a further 200 tickets will be available for sale within the dedicated Young Adult area on a match-by-match basis. These tickets wi

Knowledge base article

How will the transition to Multi-Year Loyalty (MYL) work?

For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: ​ For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it

Knowledge base article

I already have an NFC pass on my smartphone, do I need to download a new one for season 2026/27?

To enhance ticket security, All Red members (Full, Light and Junior) must download a new NFC pass for season 2026/27. You can download your pass from the Memberships section of your My Account or from the LFC Official App. ​ If you have an All Red NFC pass from a previous season, this will expire an

Knowledge base article

I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: ​ Close and restart the app. Log out and back in again. Delete the app and reinstall it. ​ If the issue persists, contact Supporter Services.

Knowledge base article

If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

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If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

Knowledge base article

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. ​ In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr

Knowledge base article

If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

Knowledge base article

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