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Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too.If you change your address, you'll need to upload either:A utility bill/bank statement from the last 3 month
Knowledge base article
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Fan Update
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated.After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Disabled Members will need to complete the Fan Update process for their Official LFC Membership when we invite them to. For more information on when and how you will be contacted, see our article What is LFC Fan Update , why is the Club doing it, and who needs to complete it? Any personal assistant
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email and they will get back to you to assist you further.
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one.If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.
If you are experiencing issues or delays with your Citizen Card application, please keep us informed on the status of your application if you think you may miss the Fan Update completion deadline. You can view estimated timescales for how long applications usually take to be processed here.
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation.After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send y
No, please follow the process in the system and try to upload your ID. Don't be worried if you get temporarily prevented from scanning again after a few unsuccessful attempts - we can reset your tries in the system, and if you do get stuck we will invite you in to see us.The system will give yo
If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.
Overview of Fan UpdateThere are 4 steps to complete Fan Update, and it will take approximately 5 minutes:1.Login to Fan Update and check the key details we hold for you2.Capture your photo ID 3.Confirm your personal details and contact information4.We’ll validate your Fan Update submission and con
If you don't complete Fan Update, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forwarding) will be cance
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supp
You must provide one of the following forms of photo ID:PassportDriving licenseIdentity card, including the Post Office PASS CardYour ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
