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Knowledge base article
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Ticket Exchange and Ticket Cash
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
Ticket Forwarding
You can only return your own tickets via the Ticket Exchange.
You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.
Friends & Family
Yes, you can edit your registered Friends & Family List until September 1 2026, after which you'll only be able to add to your list if you've not reached the 18 supporter threshold.
From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.
Only supporters who have less than 18 supporters added to their Friends & Family List will continue to be able to add each season, up to a maximum of 18.
The Friends & Family List lets you link other supporters to your account, allowing you to assign tickets to each other (subject to eligibility) when making a ticket purchase, or to forward a ticket.
This could be due to: They have chosen to remove you from their Friends & Family List. Following the changes to Friends & Family for season 2025/26, some supporters had more than 18 accounts on their Friends & Family List and did not reduce this number before the deadline of 1 September 2025. As a
To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.
For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.
Yes, you are permitted to have up to 18 registered supporters on your Friends & Family List. You can edit your registered supporters until 1 September 2026, after which you are unable to remove from your list, and only those with less than 18 registered supporters will be able to add to their list
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove. Select Remove User.
If you already have an account: Log in to My Account. Select My Friends & Family. Follow the instructions. If you do not have an account, you should register for an account. Read our guide to managing Friends and Family.
It is only possible to forward your own tickets to supporters on your Friends & Family List.
There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.
Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric
Log in to My Account. Go to Tickets. Select the ticket you wish to share and click Forward. Select the supporter on your Friend & Family List you are forwarding your ticket to. Select the NFC Pass (Membership or GA). Click Forward.
Tickets can only be forwarded to a supporter with the same accessibility requirements. For example, ambulant disabled tickets can only be forwarded to another ambulant disabled supporter, and wheelchair user tickets can only be forwarded to another wheelchair user.
It varies depending on the competition. For Premier League home fixtures, both the supporter who forwards a ticket and the receiving supporter will not earn a match credit. However, for European away, Cup home and any tickets bought through the Auto Cup Scheme (ACS), only the supporter who forward
