HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.
Knowledge base article
•
Delivery
Why this matters? Sometimes when the official Liverpool FC store is under maintenance, we will activate a maintenance page to provide key updates to the app and improve the overall shopping experience for our fans. Once the maintenance period is over we will remove the maintenance page at which
Online Store Announcements
How does the All Red ticket ballot work? When registering for the ticket ballot: Supporters will be able to indicate their preferred seat location and ticket price. Supporters will be required to provide a payment card. Supporters successful in the ballot will automatically be allocated a seat i
Members' Ticket Sales
Log in to register for the ballot. Registration for supporters with less than 13 Premier League Home Games will take place from 10am Thursday 23 October until 8am Thursday 30 October.
Members Sale
No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.
No, there will continue to be a sales period for disabled supporters who are successful in the ballot. The July sale for ballot winners will take place from 1pm until 5pm, Monday 10 November. We will continue to explore opportunities to streamline the process for disabled supporters, including t
Click here to watch a video guide.
If you subscribed to All Red Video through the LFC website can update your payment card details for your subscription online as follows: Log in to your account here Click on 'Manage All Red Membership' (on left side column) Select 'Change Payment' Confirm your address details are correct them you
unsubscribe
un-subscribe
ALL RED Video Subscription Support
If you subscribed to All Red Video through the LFC website then can cancel your subscription online as follows: Log in to your account here Click on 'Manage All Red Membership' (on left side column) Select 'Cancel Auto-Renewal' Your All Red Video subscription will then be terminated and no further p
Yes, there is limited availability for mobility aid storage. These cannot be booked in advance and are available on a first-come, first-serve basis. Please visit the Ticket Office on the day of the concert to book your space.
Concerts
Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.
No, an All Red membership is not required to buy a concert ticket at Anfield.
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Yes, we have accessible seating in multiple locations around the stadium.
Unfortunately, personal assistant tickets are only available when bought through the club directly.
There is limited parking available for concerts at Anfield. To request a space, please contact the Disability team approximately 8 week before the concert date. Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. Please note - You have 48 hours to upload evidence following the purchase of y
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. If you're having problems following the instructions in the email, check these FAQs befor
Away Tickets
All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next
Stadium & Facilities
Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu
Purchase and Renewal
