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1) Ticket Forwarding may be unavailable. Ticket Forwarding is usually made available approximately one week before each home game. Click here to see if it is available for the game you are trying to forward. There are also times when you may not be able to access Ticket Forwarding in your accoun
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Ticket Forwarding
When will LFC Forums close? LFC Forums will close at 9am on Tuesday 3rd June 2025. Why have LFC made the decision to close LFC Forums? Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies
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To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO). If you are a member but cannot access All Red Video then you probably have not completed SSO. For more information on SSO and how to complete, please visit our SSO FAQ. You will be able to
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Membership packs are being dispatched from June onwards. Once your pack is dispatched you will receive an email to confirm this. You can check the status of your membership pack here .
Membership Benefits
All refund requests must be made within 14 days of purchase / renewal. To request a refund within the above timeframe, please contact our Supporter Services team. Once the refund has been processed, please allow 3-5 working days for this to appear in your bank
To check if you are on auto-renewal, you can login to My Account . Click your initials in the top right corner. Select 'Membership' from the drop-down menu. Tick the Membership type you have. Click the red ‘Manage Auto Renew’ button If you’re on Auto-Renew, there will be a tick in the Auto-Renew
Purchase and Renewal
ALL RED membership is seasonal. Current 2025/26 ALL RED memberships will expire on 31st May 2026.
Your ALL RED Membership NFC pass should be available to download 72 hours after you have purchased Membership. For information on downloading your NFC pass please view the guide here. You will need to download your Membership pass in order to enter the stadium and also get your retail discount in st
If you are an All Red Full, Light or Junior member, your benefits give you access to the following retail discount across the season. 10% discount in LFC official UK based stores and online Please note, there is a £200 discount cap across the season per qualifying Membership, up to the value of £200
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You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires an ALL RED account (which you can identify by the label “Registered Users”) or a video that requires a All Red Video subscription (th
ALL RED Video - Connected TV Apps
All Red Videocontent can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the All Red Video website and mobile apps can be used on the TV apps. This includes a live stream of ALL RED Video, the club's official TV channel, 24 hours a day, 7 da
Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch
ALL RED Video Support
How do I download the Official All Red Video App? It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essentials account on the www.liverpoolfc.com website. To register for free please click here and enter your details.If you are already registered then go to the https://video.liverpoolfc.com/
We are currently working on a better fan experience for your access to our digital services. In the meantime, you will need to register or log in separately for access to some club services. Below is a guide to help you understand where and what details to use for access. I want to Register... I wan
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Like other club channels, All Red Video is not permitted to broadcast live first team games on the website or TV channel as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live some academy an
Supporter Services Our Supporter Services team can help with nearly all club enquiries, including: Season and General Admission Ticketing All Red Membership LFC Online Store and Retail stores Stadium Tours All Red Video Fan Mail and Requests Complaints, Suggestions and Thank Yous 🔗 Visit our Suppor
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If you subscribed to All Red Video through the LFC website can update your payment card details for your subscription online as follows: N.B. This must be done through the website and not on the App. Log in to your account here Click on 'Account' Select 'Manage Subscriptions' Select + Add payment
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ALL RED Video Subscription Support
If you subscribed to All Red Video through the website then can cancel your subscription online as follows: N.B. This must be done through the website and not on the App. Log in to your account here Click on 'Account' Select 'Manage Subscriptions' Click on the 'Cancel Plan' button Your All Red Video
You can find the price of a All Red Videosubscription by clicking here or via the All Red Video mobile apps. You can also register for All Red Essentials for access to the free content and live match audio commentary.