HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Overview of Fan UpdateThere are 4 steps to complete Fan Update, and it will take approximately 5 minutes:1.Login to Fan Update and check the key details we hold for you2.Capture your photo ID 3.Confirm your personal details and contact information4.We’ll validate your Fan Update submission and con
Knowledge base article
•
Fan Update
To cancel an LFC order placed through our webstore, you will need to follow the below steps: Login to your LFC account - If you opted to checkout as a guest, you will need to create an LFC account and follow the below steps in order to cancel your orderOnce logged in, select 'My Account'
Placing or Changing an Order
Unique, single use discount codes expire post purchase. Please contact our Supporter Services team for further assistance. Please contact Supporter Services if you experience any difficulty redeeming a live retail promotion following an order cancellation. Promotional offers are subject to their res
Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set in one of the following 13 languages:Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai.
Tour Information
Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans.What payments do you accept?All major contactless debit and credit cards will be accep
Stadium & Facilities
Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi
Stadium and Facilities
It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield.The current LFC flag policy is that commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less t
You can find the price of a LFCTV GO subscription by clicking here or via the LFCTV GO mobile apps.You can also register for free to access the free content and live match audio commentary.
LFCTV GO Subscription Support
As an LFC Official Member you are eligible for a discounted on Monthly LFCTV GO Subscription for a period of six months.If you are not currently an LFCTV GO subscriber you can click here to register and then follow the steps to subscribe. You need to select a monthly subscription and enter your disc
voucher
30
If you do not yet have a LFCTV GO subscription, please go to the LFCTV GO website or LFCTV GO mobile Apple & Android apps and subscribe. Once you are subscribed, make sure to login on the TV app with the same account. This will unlock you to watch all the content on LFCTV GO, across all of web,
LFCTV GO - Connected TV Apps
You must provide one of the following forms of photo ID:PassportDriving licenseIdentity card, including the Post Office PASS CardYour ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
Priory Road will be subject to ongoing roadworks between 21st October 2024 until 20th May 2025. Access to Stanley Park Car Park can currently be accessed via Arkles Lane/Utting Avenue only. This may be subject to change as the roadworks progress, so please allow additional time to travel and park. I
Announcements
If you are visiting Anfield, you can park in Stanley Park car park which is located on the corner of Utting Avenue and Priory Road (L4 0TQ).There are also 50 accessible parking spaces in Stanley Car Park.Please be aware that spaces are limited and available on a first come first served basis. We
parking
Transport & Parking
In addition to the LFCTV GO website and mobile Apple & Android apps, LFCTV GO is now also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. Several Smart TV models have Amazon Fire TV, Andr
You’ll need to follow the below steps: Check your Spam/Junk folder in your emailsAdd info@support.liverpoolfc.com to your safe senders list Request another 6-digit verification codeIf you are still not receiving the 6-digit verification code after going through the above steps, we recommend setting
Single Sign On (SSO)
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires a MyLFC account (which you can identify by the label “Registered Users”) or a video that requires a LFCTV GO subscription (those with
The majority of fans should only have 1 account. However, there are some scenarios when a fan could have more than one account, for example:A disabled fan who has 1 or 2 personal assistants who attend the match with themA priority rights holder who has more than 1 priority rights accountThe easies
Disabled Supporters
Here's everything you need to know about accessing Anfield using your NFC mobile ticket. You can read the guide online below, or you can download a copy of the guide at the bottom of this page.How do NFC mobile tickets work?An NFC Pass (Near Field Communication) is a digital ticket that is stor
NFC Tickets & Stadium access
Now SSO has been enabled, you must create (if you haven't already) and link your MyLFC account to your existing Supporter ID to be able to access your Ticketing/Membership account.Please watch our SSO video guide for further assistance.
