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Can I amend or cancel a pre-order item?

Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that item. If you've ordered something you no longer w

lfc2000

Knowledge base article

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Placing or Changing an Order

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Can I amend or cancel an order?

Please make sure you have checked your order and delivery details before you place your order.Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the delivery option, delivery address and payment met

lfc2000

Knowledge base article

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Placing or Changing an Order

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I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first.If you still can’t find it, you can check whether we received your order and what status it’s in by following these steps:1. Log in to your My Acc

lfc2000

Knowledge base article

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Placing or Changing an Order

H
I live outside the UK - why am I not able to order some products to my country?

Because of shipping and import restrictions, we can't deliver some products to countries outside the UK or Europe. Here are the restrictions:Products classed as food or drink cannot be shipped to addresses outside the EU. This includes items like our souvenir chocolate bar and chocolate coins.Liquid

Knowledge base article

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Placing or Changing an Order

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Payments and refunds with Klarna

We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site.Placing an order using KlarnaHere’s how it works:Add products to your cart and select “Klarna” when you check outEnter a few personal details and you’ll know instantly if you’re appr

Knowledge base article

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Placing or Changing an Order

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