Why is my NFC pass showing old information?
Updated
If you have recently moved seats, it can take a manual refresh for your NFC pass to display your new seat details. Please follow the instructions below based on your device type.
In some cases, passes update automatically. However, after a seat move or if your pass is showing an old game, we recommend manually refreshing or re-downloading your pass to ensure the latest seat information is displayed.
Android
Log in to your My Account.
Re-download your NFC pass. We have a variety of step-by-step guides available relating to the account/ticket type you have
Add the newly downloaded pass to your wallet.
Your updated seat details should now be displayed.
iOs
Open your NFC pass in Apple Wallet.
Tap the three dots or the information icon at the bottom of the pass.
Select Pass Details.
Pull the pass downwards to refresh it.
Wait for the message Updated Just Now to appear.
Add the newly downloaded pass to your wallet.
Your new seat details should now be displayed.
If your pass continues to display your previous seat details after following the steps above, contact Supporter Services.